Refund and Returns Policy

What is covered

We guarantee ≥98% purity and ≥90% labeled content, and we replace anything damaged or lost in transit.

If a batch test shows a product falling short of that guarantee, contact us with your order number and we will replace the order.

Damage or loss

Tell us within a reasonable time of delivery, or of the expected delivery date if nothing arrived. For damage, send a photo of the vials as they arrived. We will replace the affected items.

Returns

[TODO — returns window and conditions to be confirmed.]

Payments sent incorrectly

Cryptocurrency sent to the wrong address, or on a network other than the one shown on your order, cannot be recovered or refunded — not by us and not by the network. Please check the network before sending.

Underpayments can usually be topped up. Overpayments we resolve with you directly.

Cancellations

An order that has not yet been dispatched can usually be cancelled — contact us with your order number. Once a parcel has left the warehouse it cannot be recalled.