FAQ
Ordering
What do the product codes mean?
Every product carries a code — for example M1P5S03. It identifies the exact compound and strength, and it appears on the product page, on your order confirmation and on the batch label. You can search the site by code or by product name and reach the same page either way, so an older code from a previous order still works.
Is there a minimum order?
Yes. Orders must reach $100 before checkout. The minimum is calculated on the order subtotal, before shipping and fees.
How many vials come in a kit?
Ten vials per kit. Prices shown are per kit, not per vial.
Can I change or cancel an order?
Contact us as soon as possible and quote your order number. Orders that have not yet been dispatched can usually be amended or cancelled. Once a shipment has left the warehouse it cannot be recalled.
Payment
How can I pay?
We accept cryptocurrency on four networks: Bitcoin (BTC), USDT on TRC-20 (Tron), USDT on ERC-20 (Ethereum) and USDC on ERC-20 (Ethereum).
Send only the currency shown, on the network shown. Sending the wrong token, or the right token on the wrong network, will lose the funds permanently — we cannot recover or refund them. The network is shown on the payment screen, in your confirmation email and beside the address.
What if I cannot pay in cryptocurrency?
Choose Alternative payment at checkout and tell us what you would like to arrange. We will reply to your order email and confirm before anything is sent.
How do I confirm my payment?
Your order is placed on hold as soon as you submit it, and the payment screen shows the exact amount and the receiving address. After sending, reply to your order email with the transaction ID (TXID). We match it against the blockchain and move your order to processing. Orders are not dispatched until payment is confirmed.
What is the service fee?
A 1.5% service fee applies to every order, calculated on your items less any discount, plus shipping. It is shown as its own line in your cart and at checkout before you pay — never added afterwards.
Is there a discount on a first order?
Yes — 3% off your first order of $300 or more, applied automatically. You will see it as a discount line in your order summary.
Shipping
Where do you ship from?
Two warehouses: US and Canada. Every product is available from both, and you choose the warehouse for each item on its product page before adding it to your cart.
What does shipping cost?
- Warehouse subtotal $300 or more — free
- Warehouse subtotal under $300 — $25
- Bacteriostatic, sterile and acetic water — $25 flat, always
I ordered from both warehouses — how is shipping calculated?
Each warehouse is calculated separately, because each ships its own parcel. A US subtotal of $350 and a Canada subtotal of $120 means free shipping on the US parcel and $25 on the Canada parcel. Your cart groups items by warehouse and shows each charge on its own line.
Why does water not qualify for free shipping?
It ships as a liquid and is costed separately. A flat $25 applies regardless of order value, and water is excluded when working out whether a warehouse has reached the $300 free-shipping threshold.
How long does delivery take?
[TODO — dispatch and transit times to be confirmed.]
Will I get tracking?
Yes — tracking is emailed to you when your parcel is dispatched. If it has not arrived within a day of dispatch, check your spam folder before contacting us.
Products, testing and handling
Are your products tested?
Yes. Every batch is tested by an independent third-party laboratory, and the report is linked from the product page and from our certificate library. We publish the test for the specific batch you receive, not a generic sample.
What does the batch number mean?
A batch number such as M1P5S03-9S identifies your exact production run, and it appears on the vial label, on your order and on the matching test report. Check the batch on your vial against the batch on the report — they should match exactly. If they do not, contact us.
What do you guarantee?
- ≥98% purity
- ≥90% labeled content
- Replacement for damage or loss in transit
How should these be stored?
Store lyophilised (powdered) vials refrigerated at 2–8 °C, away from light. Product ships stable at ambient temperature for normal transit times, so a warm parcel on arrival is not a problem — refrigerate on receipt. Bacteriostatic water is stored at room temperature.
Do you provide dosing or preparation guidance?
No. We supply materials and their test data only. We do not provide dosing, reconstitution or administration instructions, and we cannot advise on suitability for any purpose or person. For anything of that kind, speak to a qualified healthcare professional.
What are these products intended for?
Laboratory and research use only. They are not approved for human or veterinary use, are not medicines, and must not be used for diagnosis, treatment or prevention of any condition. Several compounds we supply are investigational and not approved by any regulator.
Problems with an order
My order arrived damaged, or did not arrive.
Contact us with your order number and, for damage, a photo of the vials as they arrived. Damage and loss in transit are covered by replacement.
I sent the wrong amount.
Email us with your order number and TXID. An underpayment can usually be topped up; an overpayment we will resolve with you directly.
I sent the wrong coin, or used the wrong network.
Unfortunately those funds cannot be recovered — not by us and not by the network. This is why the payment screen shows the currency and network at every step. Contact us anyway so we can note your order, but we cannot refund or credit a misdirected transfer.
My order is still “on hold”.
An order stays on hold until we have matched your payment. If you have already sent it, reply to your order email with the TXID — that is what releases it. If you have done that and it is still on hold after a working day, email us.
Can I return an order?
[TODO — returns window and conditions to be confirmed.]